Terms and Conditions

Last updated: 12 April 2023

Terms & Conditions (“T&Cs” or “Terms of Business”)

Thank you for choosing to work with us. We hope this information tells you all you need to know about our business and how we work, but if you need to know more, please contact us using the details below.


We are Coachinginschools.com Ltd. You can also contact us at https://coachinginschools.com/get-in-touch/ or by emailing us or by telephoning +44 (0)1636 351352

1. Acceptance of Terms and Conditions of Use

1.1. All products and services provided by Coachinginschools.com Ltd (referred to as “Coachinginschools”, “we”, “us” or “our”) to a client (referred to as “you” or “your”) are governed by these terms and conditions of business which you are deemed to have read and accepted by making a booking. No variation or amendment to the terms and conditions shall be of any effect unless expressly agreed, in writing, by a person authorised to sign on behalf of Coachinginschools.com Ltd (referred to as a “Coachinginschools Director”). Coachinginschools’ Accredited Trainers, employees, outsourcers and other personnel are referred to as “Coachinginschools’ Personnel”.

1.2. Ordering any of our products or services, either verbally (via a telephone or face-to-face conversation) or electronically (via email, text message, social media message or an online purchase) will be deemed to constitute acceptance of these T&Cs subject to any variations agreed in writing signed by a Coachinginschools Director.

1.3. By accessing any part of any of our websites [https://coachinginschools.com, https://training.coachinginschools.com, https://www.360feedbackinschools.com] or our social media channels (referred to as the “Sites”) you accept (1) these terms of use and (2) our Privacy Policy and (3) our Cookies Policy in full and agree to abide by them. If you do not accept these T&Cs and/or our Privacy Policy and/or our Cookies Policy you must leave the Site immediately.

1.4. When you visit our Sites we may collect information about you which is processed in accordance with our Privacy Policy. Your personal details will NEVER be given to anyone else.

1.5. When you register users for our services we may collect information about them which is processed in accordance with our Privacy Policy. Their personal details will NEVER be given to anyone else.

1.6 By ordering our training you accept that the training ordered is solely for the individuals you have registered and any website logins we provide you with are strictly and exclusively for use by the individual(s) they are assigned to.

1.7 By enrolling on our training you agree: (1) not to infringe any copyright, trademark, trade secret, or other intellectual property rights; (2) to keep the concepts and materials shared by Coachinginschools.com confidential; (3) not to disclose such information or login details to any other person; (4) not to allow anyone else to access our website(s) via your login; and (5) to pay any additional course fee(s) for anyone who you allow to access any or all of our concepts or materials which are included in your training, unless the individual concerned is (a) registered with us on the same training; or (b) you have the express permission to do so, in writing, from a Coachinginschools Director who is authorised to sign on behalf of Coachinginschools.com Ltd. Such fees will be invoiced at the current per person rate and billed to the person or organisation who is named on our contract.

1.8. You agree to keep your password secret and let us know immediately if you think someone may have discovered your login details by emailing us or using the website contact form here: https://coachinginschools.com/get-in-touch/ – Failure to do so could result in your account being blocked or terminated.

1.9 By entering into this relationship you are confirming that this is a ‘business’ relationship and that you are taking part in our training or service as a person or group of people employed by the school or educational establishment named on our contract and full funding has been agreed.

1.10. We reserve the right to change or update these T&Cs from time to time without prior notice. Revised T&Cs will be published at: https://coachinginschools.com/terms-and-conditions/

2.1. All rights are reserved. The intellectual property rights in all materials on the Sites are owned by or licensed to Coachinginschools, including, without limitation, those subsisting in all photos, graphical works and text (including publications). Your use of the Sites grants no rights to you in relation to copyright, trademarks or other of our intellectual property rights or the intellectual property rights of third parties.

2.2. Our programmes are copyrighted and our original materials that are provided to Trainees are for individual use only by registered trainees under a single-user license. You are not authorised to use any of our intellectual property for any purpose other than coaching your colleagues or students/pupils. All intellectual property, including our copyrighted programmes and/or course materials, shall remain the sole property of Coachinginschools.com Ltd. No license to sell or distribute Coachinginschools’ materials is granted or implied.

2.3. The BEST I.M.P.A.C.T. Blueprint and Best IMPACT Blueprint are UK registered trademarks.

2.4. To preserve the quality and integrity of our work, all our concepts, materials and models are protected under Copyright Law. They are strictly and exclusively for use by those individuals who are registered with us to attend training delivered by Coachinginschools’ Accredited Trainers.

2.5. Permission is granted for you to print materials from the training site for your own use when coaching or giving feedback to other people, providing you have completed the relevant training, either via our online training site or via face-to-face training delivered by one of our Accredited Trainers. You may not make or distribute further electronic copies or convert the file into any other format. You may not, without limitation, copy, reproduce, publish, republish, adapt/change, download, post, broadcast, record, transmit, commercially exploit, sell, perform/deliver, share, distribute or communicate or otherwise use the content included in our training or provided via the Site except for your own personal, non-commercial use as a coach in your school or Multi-Academy Trust or where we expressly give you a right to do so on a case-by-case basis. Any unauthorised use or attempt by individuals or organisations to pass this work off as their own constitutes an infringement of copyright. It’s not legal, and it’s not moral!

2.6. Any incorporation of any of our concepts or training materials into any other material, in whatever media or format, is strictly prohibited.

2.7. For the avoidance of doubt, you will be breaking the law if you do things like:

  1. Training others in any of our concepts or models
  2. “Talking someone through” how to coach using the 12-Step Model
  3. “Talking someone through” how to observe and give feedback using our 7 Key Features and feedback model
  4. Showing, lending or giving someone a copy of anything which is our intellectual property.
  5. Sticking a copy of our 12-Step Model up on your office/classroom wall
  6. Making a ‘coaching wall display’ using any of our materials
  7. Retyping, rewriting or changing/adapting any of our materials
  8. Copying or converting our files into any other format
  9. Removing our information and/or adding your organisation’s logo to our materials
  10. Making, supplying or distributing unauthorised copies of our materials to others in any format
  11. Sharing your login details with someone
  12. Role-playing or demonstrating a ‘coaching’ or ‘feedback’ session using our models

2.8. When we deliver services in your school we may send you materials in advance for printing at your cost because this saves you having printing costs added to the total fee. If you are not happy to do this you must let us know within 7 days starting from the date shown on the contract and we will invoice you for external printing charges. Permission is granted for you to print one copy of the attached materials for each individual who is registered with Coachinginschools for this particular training/event. 

*** Please note that these materials are protected under Copyright Law and must be deleted after printing ***

3. Limitation of Liability

3.1. To the best of our knowledge all information on Sites is correct. As we are constantly seeking to improve our Sites and their content, we may change any aspect of the Sites, including content, features or services at any time. We endeavour to keep Sites accurate, up-to-date and available at all times. In order to do this some parts of our Sites may not be available while we make changes and we reserve the right to withdraw access or change any part of our Sites at any time. We are under no obligation to ensure the materials on our Sites are accurate, up-to-date or available. We disclaim all responsibility and liability, to the extent permitted by law, regarding the accuracy and/or availability of the material on our Sites.

3.2. Whilst we will use all reasonable endeavours to correct any errors or omissions as soon as is practicable once they have been brought to our attention, we do not warrant that the Sites will be available uninterrupted and in a fully operating condition, nor that the information on and provided via the Sites will be free from errors or omissions.

3.3. Access to our Sites and their contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair or for reasons beyond our control. We back up data every 24 hours, but data loss or corruption is an unavoidable risk when using any technology. If the website goes down we may need to revert back to a backup, in which case any data entered since that date/time would be lost and you’ll need to re-enter that data. Therefore we advise that you keep copies of any data entered into our services

3.4. Save that nothing in this paragraph 3 shall restrict your statutory rights (including your rights to receive a reasonable standard of service) all content, features and services on Sites are provided on an ‘as is’ and ‘as available’ basis. We do not make any representation or give any warranty in respect of the Sites or its content, including, without limitation, any advice and information given (on a personal or general basis).

3.5. Reliance on information on our Sites: any materials on our Sites are for information purposes only. Any decisions or action taken by you on the basis of information provided on or via the Sites is at your sole discretion and risk and you should obtain individual professional advice where necessary. To the fullest extent permitted by law, we disclaim all liability and responsibility for any reliance on the materials on our Site.

3.6. We do not give any warranty as to the suitability, reliability, performance, satisfactory quality, fitness for a particular purpose, or freedom from viruses, or other harmful programs of the content contained in or accessed through our Sites or emails.

3.7. Although our e-mails and any attachments are believed to be free from any virus or other defect which might affect any system into which they are received or opened, it is the responsibility of the recipient to ensure that the opening, use or onward transmission of this message and any attachments are virus free and will not adversely affect its systems and data. No responsibility is accepted by Coachinginschools.com Ltd for any loss or damage arising in any way from their receipt, opening or use.

3.8. Any links provided by our Sites to any third party Sites are provided for information purposes only. We are not responsible for the content, and have no control over, the third party Sites to which we provide links. Our inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. In particular, you acknowledge that we will not be party to any transaction or contract with a third party that you may enter into and that we shall have no liability to you in respect of any such transaction, whether arising in contract, tort, under statute or otherwise.

3.9. We reserve the right to amend the date, timing, content, timing, speakers and/or venue for external events in circumstances beyond our control without any liability to you. In the unlikely event that we need to cancel the event due to circumstances beyond our control all fees paid will be refunded on a pro-rata basis to reflect the amount of course content already accessed by the trainee(s). No liability is assumed by us for any costs incurred by trainees in connection with their attendance of an amended or cancelled event.

3.10. We will not be liable for any damages, including indirect or consequential losses and whether in contract, tort (including negligence) or otherwise, arising in connection with a breach of these T&Cs by you or any other user or visitor to the Sites or that is not directly attributable to our negligence. Where we are liable for direct loss this will be limited to a maximum of £100 or the total price of the products or services you have purchased, whichever is the lesser.

4. Denial of Access & Expulsion from Courses/Programmes

4.1. We reserve the right to suspend, restrict or terminate your access to the Sites at any time without notice for any reason.

4.2. We reserve the right to ask any person to leave the course or programme if their behaviour is deemed unacceptable, detrimental or disruptive to others or if they fail to actively engage and/or comply with programme requirements.

4.3. We only work with people who work in schools. Independent consultants or coaches are not eligible to access our services or products. Anyone who is not eligible to access our services will have their access to Sites terminated without notice or liability and no refunds will be given.

4.4. A Registration Form must be completed by ALL Trainees and/or their school/Trust’s project manager prior to receiving training. By registering for our services you are agreeing that you will adhere to our copyright rules and are consenting to us processing your data to enable you to access our services and comply with GDPR requirements. If you do not agree to the registration and copyright consent then you will not be allowed to attend or access any of our training and you will not be eligible for a refund.

5. Money Back Guarantee

5.1. We guarantee results. We are so confident in our coaching system that we offer a 30 day money-back guarantee on all face-to-face and online coaching training programmes subject to you completing all of the activities in the training. All we require is documentation that you’ve completed all of the activities and action steps and implemented our system exactly as laid out in the programme as per your training schedule. If by the end of 30 days you haven’t seen any benefits whatsoever, just let our founder Annie Boate know and she will personally work with you for an additional 30 days. (She’ll not only give you access to her private email address, she’ll also allow you to schedule phone calls or online meetings with her if necessary). If after that time you still haven’t seen any benefits whatsoever, let Annie know and return all of your course materials to us along with a signed trainee withdrawal agreement (available on request) within 3 days of your extra 30 day support period ending. We will then issue you a refund, and if you have travelled to an event, we will cover your reasonable hotel and travel expenses (receipts will need to be provided).

5.2. The 30 day guarantee begins on the date you attend your first face-to-face coaching training session or the date your online training login is set up and runs for 30 consecutive calendar days.

5.3. Late payment of invoices or changes made to your booking after 7 days starting from the agreement date shown on this contract invalidates the money-back guarantee.

5.4. Other services such as digital content, events of one day or less, websites membership, face-to face programme places (if you have not attended the first session), Accredited Trainer places, Licences, Coaching Quality Mark registrations & services that are personalised or tailor-made to your specification (such as 1:1 coaching, consultancy, bespoke events and any residential/retreat hotel or flight costs) are NOT eligible for the money back guarantee or refunds.

5.5. If you choose to withdraw from the programme for any reason and/or if you are withdrawn by your trainer or by Coachinginschools for failing to actively engage and/or comply with programme requirements (see paragraph [4.2.] above) your Site membership will be terminated immediately, the money back guarantee will not apply and no refunds will be given.

5.6 The 30 day money back guarantee only applies to training booked directly through us, not to training which you have booked directly with a licence holder.

6. Booking Conditions & Payment Terms

6.1. Please note that all bookings are taken in good faith. It is your responsibility to ensure that (1) you have permission from your school or college or trust and (2) full funding agreed before placing your order, as this will enter you into a firm contract with Coachinginschools.

6.2. Where services are to be delivered in person at your school or at an external venue, you agree to:

6.2.1. Provide the following free of charge: (1) the venue; (2) equipment needed to deliver the service effectively as specified by us, eg flipchart stand/pad & pens, LCD projector & screen or TV, audio speakers, lapel microphones, lectern; (3) IT/technical support; and (4) refreshments (including water, tea and coffee).

6.2.2. Enable us to access the room for a minimum of one hour before the service scheduled start time.

6.3. You must ensure that your service(s) are scheduled to start at the delivery date(s) specified on this contract, and that you meet any deadlines specified on your training schedule(s).

6.4. You may only book Accredited Trainer places if you already hold a valid licence or if a new licence is ordered/booked at the same time. 100% of the Accredited Trainer fee is charged in advance, and the licence fee will be charged in up to 3 instalments over 3 years.

6.5. Licence holders are under contract to register all trainees with us and not charge below the standard selling price for training. Failure to do this devalues the programme and may result in the licence being terminated without notice.

6.6. If a trainer withdraws from delivering the programme and/or is withdrawn by us for failing to meet quality assurance standards, their website membership will be down-graded to “trainee” level, all materials must be surrendered and no refunds will be given but the school may pay to train new trainer(s) providing a valid licence is held.

6.7. If a trainer ceases to deliver the training for any reason or upon expiry of your licence you must return all materials to us in the original folders provided via a courier at your cost and you must ensure and confirm to us in writing that any remaining hard and electronic copies of our materials are permanently destroyed.

6.8. Where work commences or you access our service prior to your payment being made, you agree to pay the full fee shown and waive your right to cancel (see 8.1.)

6.9. You must pay all invoices issued by us in full by the due date specified on the invoice. Without prejudice to any other right or remedy available, if any sum remains outstanding after the 30 days, then we will have the right to:-

6.9.1. charge a late payment penalty and interest at the statutory rate on the outstanding sums in accordance with the Late Payment of Commercial Debts Regulations;

6.9.2. decline to deliver any further service(s) for you;

6.9.3. invoice you for our fees, costs and expenses in respect of all work carried out up to the date on which we cease to work for you; and

6.9.4. charge you for all costs incurred in recovering the outstanding sums.

6.10. If you have any questions or concerns in relation to any invoice issued by us, you must inform our Accounts Department within 7 days of your receipt of the invoice.

7. Website Membership Term, Suspension of account and Termination

7.1. Your subscription to the Services shall commence on the date that we provide you with your account login details or confirm that your account is set up, whichever is sooner. Subject to your right to terminate below, your course access shall then continue for up to 12 months, depending on the service(s) booked.

7.2. Your online training course access may be extended for a discounted fee providing you request an extension BEFORE your course expires.

7.3. When your membership expires, any renewal will be charged for at the current rate.

7.4. We may temporarily suspend your course access while waiting for a response from you.

7.5. Either of us may cancel or terminate your subscription at any time.

7.6. If you commit any material breach of these Terms which shall, for the avoidance of doubt, include any breach of Intellectual Property or Data Protection or sharing login details or where any term has been breached more than once then we may terminate your account immediately.

7.7. Subscription fees paid are not refundable in whole or in part.

7.8. On termination of your account, your rights to receive the Services and to access the subscription-only areas of the Site(s) shall cease and we will delete your data from our sites. Any rights that have accrued to either of us at the date of termination shall remain enforceable after termination.

8. Cancellations and Changes

8.1. Cancellations and changes: There is no automatic right to cancel. We will allow you to change your mind or amend your booking without liability within 7 calendar days starting from the agreement date shown on this contract, providing you have not logged into the relevant Site(s) or accessed our services. After this 7 day period you have automatically accepted our contract. Any fees already paid are non-returnable and you are under contract to pay the full total fee shown on your contract, and any additional amendment, upgrade or debt recovery fees (if applicable). If we have commenced work within 7 calendar days of the agreement date shown on this contract then you waive your right to cancel.

8.2. Cancellations and changes can be made by emailing us or telephoning us on 01636 351 352. We will confirm by email for you within 24 hours.

8.3. The original delivery date shown on this agreement can be postponed by a maximum of 12 calendar months. After that time, any services you have booked which have not yet commenced will be forfeited.

8.4. Name changes: Substitutions of one learner for another from the same school or college can be made up to 15 days prior to the service beginning free of charge. Any name changes required within 14 days of the delivery date will incur an amendment fee of £50 per name change. Any name changes required within 7 days of the delivery date will incur an amendment fee of £100 per name change. Once your programme or service begins places are non-transferable.

8.5. All cancellations or changes must be made in writing to Coachinginschools or by speaking directly to your Accredited Trainer or VIP coach.

8.5. Last minute cancellations or changes (less than 24 hours notice): Please call your Accredited Trainer or VIP Coach on their mobile phone as soon as you know you need to cancel. If your call goes to voicemail, please leave a message AND also send them a text message AND email to inform them of the problem.

8.6. Any changes made to service delivery dates after 7 calendar days of the agreement date (shown on this contract) will incur an amendment fee (see table below). This is payable in addition to the total fee to help cover our additional costs.

Date changes made to delivery dateAmendment Fee:
Online Training
Amendment Fee: Live event
(delivered in person or remotely)
15 or more days prior to delivery date£25 per person50% of the total fee shown on this contract
14 – 8 days prior to delivery date£50 per person80% of the total fee shown
7 – 0 days prior to delivery date£100 per person100% of the total fee shown

9. VIP Meetings (Online Training)

9.1. Trainees on our VIP Programme may schedule support & accountability ‘VIP Meetings’ as part of their training. These appointments are reserved especially for you, and your coach will have spent time preparing for your meeting. Therefore, please ensure you are in the online ‘waiting room’ at the meeting start time which you have booked and do your best to avoid interruptions.

9.2. If you’re up to 15 minutes late for your appointment you’ll only be able to have any time which remains. If you are more than 15 minutes late for your appointment your VIP coach will end the online meeting and the session will be deemed forfeit.

9.3. If you need to reschedule or cancel your VIP Meeting you must do this at least 48 hours before the scheduled meeting start time. Otherwise the session will be deemed forfeit.

9.4. You must complete any work that you wish to get feedback on at least 48 hours before the scheduled meeting start time. This gives us enough time to prepare effectively for our meeting.

10. General

10.1. We shall not be liable for any failure, suspension, or termination of access to the Sites or any content arising out of a force majeure event. A force majeure event shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting our associates, our suppliers, or us.

10.2. These terms shall be governed by and interpreted in accordance with the Laws of England. Disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the English Courts and will be governed by English Law.

10.3. If you have any questions or complaints regarding our products or services, then you can contact us by emailing us via the contact form on the Sites or by telephoning us on 01636 351352.

Thank you for choosing to work with us. We’re delighted to be able to support you as you develop yourself and also help your school, your colleagues and your learners to develop and grow.